Privacy Policy

1Information We Collect

Information you provide

• Contact information, such as your name, service address, email address, and telephone or mobile number.
• Service information, such as requested services, property details, scheduling preferences, photos, instructions, and communications with us.
• Transaction information, such as estimates, invoices, payment status, and related account records. Payment-card information may be collected and processed by our payment provider rather than stored directly by us.
• Consent and communication records, including your preferences for calls, emails, and text messages and the date, time, and method of any opt-in or opt-out request.

Information collected automatically

When you use our website, we and our service providers may automatically collect limited technical information, such as your IP address, browser type, device information, referring page, pages viewed, and approximate location derived from your IP address.

We may use cookies and similar technologies to operate the website, understand site traffic, and improve performance.

2How We Use Information

• Respond to questions, schedule estimates, provide services, and manage customer relationships.
• Send appointment confirmations, schedule changes, weather or rain-delay notices, service updates, invoice reminders, and customer-support replies.
• Prepare estimates, process transactions, maintain business records, and collect amounts due.
• Operate, secure, troubleshoot, and improve our website and services.
• Comply with law, enforce agreements, prevent fraud or misuse, and protect the safety and rights of BLS-PRO, our customers, and others.

3Text Messages and Mobile Information

If you opt in, BLS-PRO may send service-related SMS or MMS messages to the mobile number you provide. Messages may include appointment confirmations, mowing schedule changes, weather delays, rescheduling notices, service updates, invoice reminders, and customer-support replies. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance, call (703) 855-5405, or contact us through https://bls-pro.com/contact-us/. Consent to receive text messages is not a condition of purchase.

After an opt-out request, we may send a final confirmation message and may still contact you through non-text methods when permitted.

4How We Share Information

We do not sell your personal information. We may disclose information in the following limited circumstances:

• Service providers. Vendors that help us host the website, manage scheduling or customer records, process payments, deliver communications, provide analytics, or support business operations. They may use information only to perform services for us or as otherwise permitted by law.
• Legal and safety purposes. Government authorities, courts, law enforcement, insurers, professional advisers, or other parties when we reasonably believe disclosure is required by law or necessary to protect rights, property, safety, or the integrity of our services.
• Business transactions. A buyer, successor, lender, or adviser in connection with a merger, sale, financing, reorganization, or transfer of all or part of the business, subject to appropriate safeguards.
• At your direction. Other parties when you ask us to disclose information or give us permission to do so.

The mobile-information restrictions in Section 3 apply even where another part of this section might otherwise permit sharing.

5Cookies and Analytics

Our website may use cookies, pixels, or analytics services to keep the site functioning, remember preferences, measure traffic, and improve the visitor experience. Your browser may allow you to block or delete cookies. Some website features may not work properly if cookies are disabled.

6Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain customer and tax records, resolve disputes, enforce agreements, meet legal obligations, and protect our business. Retention periods vary depending on the type of information and the reason it was collected.

7Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, network, or storage system is completely secure, and we cannot guarantee absolute security.

8Your Choices

• Texts: Reply STOP to opt out or HELP for assistance.
• Emails: Use any unsubscribe instructions in a promotional email or contact us. Service-related emails may still be sent when needed.
• Account or contact information: Ask us to correct or update information by calling us or using our contact page.
• Cookies: Adjust your browser settings to block or delete cookies.

9Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

10Third-Party Links

Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies, and BLS-PRO is not responsible for those practices.

11Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. Your continued use of the website after an update means you acknowledge the revised policy.